Returns Policy
Do you ship internationally?
How can I pay you?
Your stuff looks great, but how can I be sure that you won’t run off with my money?
Who should I make cheques payable to?
What’s your Paypal address?
Where do I send postal payments?
How soon will I receive my goodies?
The item I’ve bought does not fit me. What can I do??!
Is the fabric you use stretchy?
How long are the dresses / skirts?
Hey! Cool Boots man! Where can I get them from?
Why don’t you make Men’s clothing?
All this Velvet looks nice – but there’s not a lot of other fabrics, are there?
Blimey! Where’s the model’s head gone??!!
Do you produce a catalogue?
Why isn't your telephone number listed on the site?
How can I be sure that the clothes will fit me?
For starters, we'll need to know your height. Since we make everything to order, we can easily make them shorter or longer than our "standard" 5'7" (though this may be subject to an additional charge to cover fabric costs). It would also help if you are able to give us some important measurements (bust, waist, hips) so that we can make sure your order will fit you.
Similarly, if you feel that any of your bodily dimensions are a little out of the ordinary; ie. wide or narrow shoulders, long arms or legs etc, then please -LET US KNOW FIRST!
We will do our utmost best to make sure the clothes you order will fit you. They'll be made FOR you - we hold no stock items, everything is hand-made to order. We can't be held responsible for garments that don’t fit, if we don’t know your size! :o)
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Returns Policy
Obviously, sometimes we do make mistakes. We're only human! If there is a problem with your garment(s), we ask in ALL CASES that you contact us WITHIN SEVEN DAYS of receipt of your order.
We only accept returns by PRIOR ARRANGEMENT!!!
If a garment is faulty, in respect of either material or workmanship, we will refund, repair or replace as required - we will refund your postage costs for returning the garment back to us.
If your order does not fit you, then return the garment to us in UNWORN condition and we will either issue a replacement or a Credit Note. We do ask though (see above!) that you let us know your measurements first if possible, so that we can avoid this happening in the first place!
Please note that garments made to your specific measurements or height are exempt from the Distance Selling Regulations and cannot be returned unless there are faults in fabric or machining.
If you simply don't like what you've ordered, we can only issue a Credit Note. It's not our policy to issue refunds in such instances, as we do put a lot of effort into making sure what you see on the site is a fair representation of what you'll get.
Moonmaiden Corsets are all made to measure, and as such are exempt from the Distance Selling Regulations. It is YOUR responsibility to ensure that you provide us with your correct measurements; bust, waist and height as a minimum. We only accept returns by PRIOR ARRANGEMENT; and ONLY if there is a fault with fabric or manufacture. By ordering a corset you are indicating your agreement to these terms.
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Do you ship internationally?
Yes – we post worldwide, and do so all the time!. Please bear in mind that there will be increased shipping costs for overseas deliveries - simply select the appropriate area in the Shipping Fee box in the "Add to Cart" section, or email us for costs!
For currency conversion, please click here:
XE.com Personal Currency Assistant
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How can I pay you?
The fastest, simplest and most secure way to pay is by using our shopping cart, which is provided by Paypal. Please note that in most cases you DO NOT need to open a paypal account in order to check out using his method; you can simply check out as a guest - email us if you need any help or advice!
We also accept Cheques (pounds sterling, payable to Sarah Eddy), Postal Order, International Money Order, or cash (Pounds Sterling) sent by registered delivery. We can also accept cheque payments in Euros or Dollars, but there is a small fee for this service - email us for details.
We can accept Credit or Debit Card payment from UK CUSTOMERS ONLY via NOCHEX - our NoChex addy is moonmaiden@moonmaiden-gothic-clothing.co.uk
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Your stuff looks great, but how can I be sure that you won’t run off with my money?
We take our commitments to our customers VERY seriously; there is no way that we would take advantage of anyone kind enough to place an order with us. We want you to come back here again and again!
Of course, that's just our word for it - if that's not enough, just look at our guestbook! And no, before you ask Mr/Mrs Doubting Thomas, we didn't make all the entries in it ourselves. We've got better things to do; like making clothes for people who actually order from us! And if that's still not enough for you, there's our Customer Gallery... or Facebook page...
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Who should I make cheques payable to?
SARAH EDDY
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What’s your Paypal address?
moonmaiden@moonmaiden-gothic-clothing.co.uk
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Where do I send postal payments?
SARAH EDDY
MoonMaiden Gothic Clothing
31 Gover Close
Mount Hawke
TRURO
Cornwall
TR4 8DB
United Kingdom
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How soon will I receive my goodies?
We aim to dispatch your order within Fourteen Days of receipt of payment. Occasionally there may be slight hold-ups, such as delays in obtaining fabric - in which case we'll do our best to keep your updated.
If we anticipate that your order will take substantially longer than Fourteen Days to complete, we will let you know BEFORE YOU PAY.
Also please note that each garment is individually handmade which does take time. We will be as quick as we can with your order; but we want to make sure that each garment will be as good as we can make it!
From time to time our fabric shades may differ very slightly from those on the website; this will usually only happen if our fabric suppliers are unable to deliver our usual shades in time to complete your order.
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The item I’ve bought does not fit me. What can I do??!
Contact us within Seven Days of receipt of the clothing, and we’ll see if we can sort you out with the right size. Please refer to our Returns Policy. Of course, if you'd have let us known your measurements in the first place, this wouldn't have happened... :( !
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Is the fabric you use stretchy?
Yes, the velvet, cotton lycra, net and lace all stretch “one-way”. The Satin does NOT stretch; the PVC has a little teensy bit of stretch.
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How long are the dresses / skirts?
We'll make to your height. Just let us know, and it shall be done! As a guide, the model is 5’7” and is wearing BIG boots; but just tell us your height, (and how big YOUR boots are :D ) and we'll make to whatever length you want.
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Hey! Cool Boots man! Where can I get them from?
PENNANGALAN DREAMS
www.pennangalan.co.uk - They have a huge and wonderful range, the boots can be 'vegetarian' at no extra cost, and they're nice people to boot! (pun not intended - well ok, it was a little bit!)
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Why don’t you make Men’s clothing?
Because. We don't make Tractors either; funny old world isn't it? Besides, I'm happy in combats and a Killing Joke t-shirt. So should you be ;o)
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All this Velvet looks nice – but there’s not a lot of other fabrics, are there?
It's you again, isn't it ??!!! You're always asking this. Come on, it's not like it's 2003 anymore. Velvet. Cotton Lycra. Lace. Satin. Net. PVC. Crepe. Fishnet. Brocade. Coutil. Taffeta. Steamed Velvet. Happy now? ;)
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Blimey! Where’s the model’s head gone??!!
She doesn’t have one. That’s how Goth we are, mate! (Although the old one now seems to be growing back... spooky huh!)
UPDATE: It's still there.
FURTHER UPDATE: It's still there.
UPDATE SPRING 2011: Yup, still there.
UPDATE SPRING 2012: look, how many times do we have to answer this? You see the lady with the long dark hair? You see the bit between the hair and the neck? That's her head. It's STILL there.
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Do you Produce a Catalogue?
No, sorry. Much as we'd like to (to some degree) it would be a bit impractical. We've had around Five or Six major updates to our range this year alone; whilst we can keep a website update, catalogues are not so flexible. They would probably be out of date within a month. Also, pixels are a lot more environmentally friendly than paper - even if it's recycled! Then there's the cost of producing them; while a lot of companies charge for their catalogues, there is still a large initial outlay for the first print run - and we'd rather plough the money into buying new types of fabric to play with!
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Why isn't your telephone number mentioned on the site?
We do have a telephone; we just don't like the blimmin thing. There are a number of reasons why we don't make our number public:
1) We do prefer all communication to be done via email. That way, we have a written record of your requirements that we can easily refer to, rather than having to find some hastily written note... our handwriting is illegible at the best of times, anyway!
2) We tend to be busy most of the day making gothy wiccany faeryesque wonderment; and don't like being interrupted! Since everything you see here is made to order, we're very busy. If the phone rings, one of us has to stop work to answer it. Then we've forgotten what we were doing before.... oh, calamity.... so we do all correspondence first thing in the morning, and in the evening.
3) And in additional to that, the phone often DOES ring whilst we're working. We've lost count of the number of mobile phones we've won, the number of loans we've turned down, and the number of random calls from mute computers with nothing better to do than dial our number. It seems that our humble ten digit number is one of the hottest around for all manner of call centres. This is, to be blunt, bloody annoying. So much so that we've now taken to winding sales people up; we're shortly going to move on to invoicing them for our time wasted.
Therefore, if you do have our number, use it wisely! :o)
4) We also get an inordinate amount of wrong number calls; probably because somebody hasn't quite figured out that the keyboard on a iPhone is smaller than a proper one (and doesn't make a proper, natural clicketty sound when you're actually typing on it) - so the chances are we'll be engaged anyway.
Look, by the time you've read all of this, you could have typed an email....
But. if you really do need to speak to us, ask us nicely and chances are we'll let you have the number (though not if you're a call centre!)
MOONMAIDEN GOTHIC CLOTHING - F.A.Q.
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